Customer Success Manager
Customer Success • Full-time • Remote
At a time when police and community relationships are tested more than ever before, law enforcement agencies are looking for every opportunity to provide their communities with exceptional service. SPIDR Tech has built the world’s first automated customer service platform for law enforcement that gives agencies the tools they need to best serve their communities. Our platform interacts with 911 callers and victims of crime by communicating with them directly to keep them updated and gather their feedback.
We are seeking a customer-centric, highly motivated Customer Success Manager to ensure that we are providing the best partnership possible to our customers. The Customer Success Manager will work directly with agencies, ensuring they successfully adopt, realize value, and positively impact their agency and community with the SPIDR Tech platform.
Need to Have:
Preference for Candidates With:
Reasons to work at SPIDR Tech
- Improve relationships between public safety agencies and communities
- Positively impact millions of crime victims and 911 callers
- Get constructive exposure to real world law enforcement
- Receive competitive compensation
- Work fully remote from anywhere in the United States
- Keep a flexible work schedule and enjoy an open PTO policy
- Work with a company that is experiencing significant growth due to the effects of coronavirus and the critical conversations around police reform
Our products allow public safety agencies across the U.S. to give citizens modern responsiveness and customer service so they can improve their relationships within their communities. This is your chance to join a tight-knit, growing team and help us make people's lives better in ways that really matter.
SPIDR Tech was founded in Manhattan Beach and is a fully remote company. We are an equal opportunity/affirmative action employer.