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Modern Customer Service

Building upon best practices in the private sector — and driven by years of on-the-ground experience in law enforcement — the SPIDR Tech Platform is specifically designed to help law enforcement agencies improve public perception, decrease liability, and boost staff efficiency.

Step1

Integrates with your legacy systems

Step3

Identifies the best ways to engage the victim or caller: email, sms

Step4

Sends automated, customized messages

Step2

Gathers feedback through mobile-friendly surveys

Modules

Depending on your agency's needs, our platform can offer distinct modules designed to provide a variety of customer service solutions.

Pl cad autoresponder

Patrol Module

Automatically send text messages to your reporting parties and 911-callers, keeping them updated on the status of their call.

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Module cad
Pl victim notifications

Investigations Module

Keep your crime victims informed by sending follow up emails and text messages with helpful information. These messages have led agencies to over a 40% reduction in administrative call volume and complaints.

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Module victim email
Pl non emergency

Insights Module

Collect feedback from crime victims, reporting parties and other members of your community through quick, mobile-friendly surveys. Review results to gain insight on your customer service interactions and overall community sentiment.

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Module insights