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Provide Outstanding Service

Building upon best practices in the technology industry — and driven by years of on-the-ground experience in law enforcement — the SPIDR Tech Platform is specifically designed to help your agency improve public perception, boost staff efficiency, and position your agency for ongoing innovation.

Step1

Integrates with your legacy systems

Step2

Cleans up your data into useful formats

Step3

Identifies the best ways to engage the victim or caller: email, sms

Step4

Sends automated, customized messages

Modules

Depending on your agency's needs, our platform can offer distinct modules designed to provide a variety of customer service solutions.

Pl victim notifications

Victim Notifications

Send crime victims emails and text messages that provide them with more information on their cases. These simple updates have led agencies to over a 40% reduction in administrative call volume.

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Module victim email
Pl cad autoresponder

CAD Autoresponder

Automatically generate and send a templated text message to people who call 911 and generate a call for service.

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Module cad
Pl non emergency

Mobile Surveys

Send quick, mobile-friendly surveys to your crime victims and reporting parties. Survey data is analyzed and broken down by location, crime type, and more.

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Module requests