The SPIDR Tech Platform

A public safety agency’s relationship with its community begins with its customers. The interactions that agency employees have with the community members they come into contact with can build trust and goodwill, or cause negative effects that get amplified in the information age. This is why customer service is a top priority for every modern public safety agency. The SPIDR Tech platform is the world’s first customer service infrastructure built exclusively for public safety.

It enables public safety agencies to automatically send one-to-one text messages, emails and mobile-friendly surveys to crime victims, reporting parties and other members of the community. These messages are triggered by RMS and CAD data. SPIDR Tech fits around your communications and investigation workflows.

Communicate directly

No apps or registration, just texts and emails.

Simple, secure, and compliant

CJIS compliant software and storage.

Collaborate with your community

Gather valuable feedback and insight.

No extra work for employees

Fully automated outreach, triggered by your data.

Chief (ret.) Jeff Halstead

Fort Worth Police Department, TX

SPIDR Tech helps law enforcement agencies go from behind-the-curve to industry leaders when it comes to customer service.

Chief John Peters

Grover Beach Police Department, CA

SPIDR Tech not only saved us tens of thousands of dollars, but also thousands of hours of manpower. And we’re providing our community with customer service that we couldn’t have provided before.

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