A great deal of the law enforcement mission includes customer service: taking calls, informing citizens, conducting follow-ups, and providing updates. Unfortunately, most agencies don’t have the technology to provide the level of communication citizens are used to receiving from the private sector: until now.
With the SPIDR Tech Platform, agencies are able to use their own data to send out automated texts and emails to crime victims, reporting parties, and citizens who call for non-emergency requests. In doing so, they save vital staff time and provide high-quality, modern customer service to citizens.
Send crime victims emails and text messages that provide them with more information on their cases. These simple updates have led agencies to over a 40% reduction in administrative call volume.Learn More
Manage and collaborate quickly with your officers on all patrol requests, traffic enforcement requests, and vacation/business checks. Save time and money while sending automatic updates to citizens.Learn More
Automatically generate and send a templated text message to people who call 911 and generate a call for service.Learn More
We spent millions of dollars trying to build a system that manually does what SPIDR Tech does automatically. This technology blows away what we built, for a fraction of the cost!
SPIDR Tech not only saved us tens of thousands of dollars, but also thousands of hours of manpower. And we’re providing our community with customer service that we couldn’t have provided before.