A public safety agency’s relationship with its community begins with its customers. The interactions that agency employees have with the community members they come into contact with can build trust and goodwill, or cause negative effects that get amplified in the information age. This is why customer service is a top priority for every modern public safety agency. The SPIDR Tech platform is the world’s first customer service infrastructure built exclusively for public safety.
It enables public safety agencies to automatically send one-to-one text messages, emails and mobile-friendly surveys to crime victims, reporting parties and other members of the community. These messages are triggered by RMS and CAD data. SPIDR Tech fits around your communications and investigation workflows.
Automatically send text messages to your reporting parties and 911-callers, keeping them updated on the status of their call.Learn More
Send follow-up emails and text messages to your crime victims automatically. These messages have led agencies to over a 40% reduction in administrative call volume and complaints.Learn More
Send quick, mobile-friendly surveys to your crime victims, reporting parties and other members of the community. Analyze your survey data to gather insight on your customer interactions and community sentiment.Learn More
No apps or registration, just texts and emails.
CJIS compliant software and storage.
Gather valuable feedback and insight.
Fully automated outreach, triggered by your data.
SPIDR Tech helps law enforcement agencies go from behind-the-curve to industry leaders when it comes to customer service.
SPIDR Tech not only saved us tens of thousands of dollars, but also thousands of hours of manpower. And we’re providing our community with customer service that we couldn’t have provided before.