You've got questions, we've got answers
SPIDR Tech is a technology company that builds modern customer service for public safety. Our platform enables public safety agencies to automatically send one-to-one text messages, emails and mobile-friendly surveys to crime victims, reporting parties and other members of the community. These messages are triggered by RMS and CAD data. SPIDR Tech fits around your communications and investigation workflows.
The Patrol Module integrates with your CAD system to automatically send notifications to 911 callers and reporting parties. This helps you keep reporting parties up to date with the latest on their call for service.
The Investigations Module integrated with your RMS system to automatically send notifications to crime victims. This helps you proactively communicate case information and updates to crime victims.
The Insights Module sends follow up surveys to 911 callers and crime victims. Agencies use the insights provided in these surveys to keep a pulse on the quality of customer service they are providing to the community.
Our implementation process can be completed in a matter of days - all we need is a few things to get started.
Yes! We have worked with most CAD and RMS providers and can get you set up in a matter of days.